Service Advisor

RCR Contact Solutions are looking for leaders to join our growing company. On offer is a competitive salary and benefits package plus a commitment to offering you opportunities to grow your career as RCR grows.

Job Description

Experience & Skills

We are actively searching for experienced Customer Service Advisors to join a rapidly growing business.

Customer Service Advisor duties:

· Answering and resolving inbound calls from customers with speed and precision.

· Deliver quality customer service with patience, empathy and building rapport are essential.

· Record, track, and effectively resolve incidents and queries.

· Comply with company policies and practices.

· Update your knowledge through the associated guidelines and procedures.

· Manage databases, tools, applications and operating systems.

· Strive to achieve first call resolution.

We are actively searching for experienced Customer Service Advisors to join a rapidly growing business.

Customer Service Advisor duties:

· Answering and resolving inbound calls from customers with speed and precision.

· Deliver quality customer service with patience, empathy and building rapport are essential.

· Record, track, and effectively resolve incidents and queries.

· Comply with company policies and practices.

· Update your knowledge through the associated guidelines and procedures.

· Manage databases, tools, applications and operating systems.

· Strive to achieve first call resolution.

Who are we looking for?

· Evidence of effective interpersonal, skills.

· Previous experience working in a call centre environment is essential.

· Excellent verbal and written communication skills.

· Good numeric and verbal reasoning skills.

· Effective problem-solving skills.

· Client/customer management skills

· Other European languages would be advantageous but not essential